Retail Skills (NVQ)
- Want better trained employees who always make the right impression with your customers?
- Want your staff to show more attention to detail and understand how your retail team relates to each other and your business as a whole?
- Want to improve customer retention and increase sales?
This programme of training is a nationally recognised programme designed to meet the needs of today’s retail businesses and it can be tailor-made to ensure you and your staff get the best out of the training.
The retail world is extremely competitive. Now is the time to act and ensure your staff improve their knowledge and skills and value to your business.
The qualification has two elements:
- An online "Planner" to identify the right combination of mandatory and optional courses appropriate to the business
- a work-based competence assessment leading to an NVQ at level 2
How will the Retail Skills NVQ help your business?
In a highly competitive market where skilled and knowledgeable staff retention is key you will be setting the standard and showing you are committed not just to relevant training, but relevant qualifications too.
Staff will feel valued and be more committed and motivated to using their new skills and knowledge.
Your business will improve through better customer service, attention to detail and a better relationship with other staff and your customers, leading to customer loyalty and the opportunity for new customers by referral.
Ultimately, it will lead to improved bottom line performance by having more efficient and effective staff.
Who is the Retail Skills NVQ suitable for?
Suitable for anyone working in the retail sector.
What will your staff learn?
The beauty of this training is that you can decide which is the most effective programme ensuring all learning and assessment is carried out in line with your business requirements; there are many optional units to choose from including cash and credit transactions to displaying stock to increase sales and from selling age-restricted products to working effectively in a retail team. Our experienced NVQ Programme Manager will be on hand to help you decide the most appropriate and beneficial programme for your staff.
